Frequently Asked Questions
- What’s ‘bleed’ and why do I need it?
It’s the section of your design that’s trimmed off when it’s cut to final size. It ensures your image reaches the very edge of the design and there are no white edges. At youloveprint, we need a 3mm bleed on all documents.
It’s best if you can add bleed before you upload your document. Some programs – like InDesign, Illustrator and Photoshop – allow you to do this. But if you need any help, just give us a call.
If you can’t add bleed before uploading, we’ll do our best to add it for you. We’ll either expand the size of the document (but this will move the text closer to the edge), or mirror the image. But for the best results, we recommend adding it before uploading your documents.
- What are copy, trim and bleed marks?
Copy mark – Keep your text within those boundaries.
Trim mark – This is where your document will be trimmed.
Bleed mark – Make sure your document extends to this mark to avoid white space.
- What should I look for when I’m checking my proofs?
- Keep an eye out for garbled or missing text, and check that everything is in the right place. Make sure you thoroughly proof read and spellcheck your prints before you upload them.
- What does your system check for?
- Really low quality pictures (under 72dpi), items too close to the edge and missing fonts. A warning will flash up if our system detects any of these.
- What kind of font should I use?
- You can use any font you like, as long as it’s embedded into the document.
- What file types can I upload?
- PDF, jpg, Postscript, MS Word, Publisher, PowerPoint, Lotus and Excel.
- What binding options do you offer?
Saddle stitching (for magazines up to 64 pages): A popular binding method where two staples pass through the central fold of pages.
Perfect bound (for magazines with 48+ pages): The pages and cover are glued together to create a square spine. The other three sides of the magazine are then trimmed to create perfectly straight edges. The spine depth will show in your order description.
Strong PUR binding (for magazines over 116 pages): This is the same as perfect binding, but the glue is stronger to hold more pages. The spine depth will show in your order description.
- How do I upload covers and the spine design?
- Upload them as three separate documents – front cover, back cover and spine.
- How can I make sure colour prints the way I want it?
When creating your project, your software program may give you the choice of working in RGB (Red, Green and Blue) or CMYK (Cyan, Magenta, Yellow and Black). We print using CMYK (as do all printers), so it’s best if you can work in CMYK before uploading your proofs. This prevents any colour shift that can happen if we convert your document ourselves.
Colour can look different on your screen compared to a printed page. This is because screens are backlit whereas a print reflects colour. If colour is critical, get in touch and we’ll do our best to get the result you want.
How do I make sure my prints are well defined?
We recommend using images that are between 150 – 300dpi (dots per inch). Anything less than 100dpi may appear pixelated.
- Should I upload single pages or spreads?
- Single pages please.
- I’m using perfect binding. How much space should I leave for the spine?
- Up to 7mm of the page is taken into the spine, so create a bigger margin on the spine edge.
- Why are there white lines in my proof?
- Don’t worry, they won’t print. They’re called stitching and they only appear on the screen.
- Which payment methods do you accept?
- Credit and debit cards, bank transfers and Paypal.
- What about VAT?
- VAT is applicable on some items. The price doesn’t include vat until the order is placed.
- I want to cancel my order. Will I get a full refund?
- Yes, if you cancel before it goes into production.
- How much is delivery?
- It depends on the size of your order. You’ll find the delivery cost in your Shopping Cart.
- Where do you deliver?
- The UK. We also deliver overseas – just give us a call to organise.
- How long will my order take to be delivered?
When you enter your initial printing requirements, a time estimate will appear. This is usually 2 – 4 days for smaller orders, and 4 – 6 days for larger ones. If you need an order for a certain date, let us know and we’ll do everything we can to get it to you in time.
Deliveries to Northern Ireland and the islands may take a little longer.
Sometimes when we’re really busy, orders can take it a bit longer. But we’ll always let you know if that’s the case.
- I need my order for a certain date. Can you accommodate this?
- Usually yes. Just give us a call on 01923 693 747, and we’ll arrange it.
- How is my order delivered?
We use Interlink for our deliveries. It’s a fully trackable service and we’ll email or text you with a one‐hour delivery slot once your item has been dispatched. If that time isn’t convenient, another time slot or delivery day can be arranged (right down to a 15 minute slot if we have your mobile number).
Depending on what stage the delivery is at, you can also change the delivery details – you could ask for it to be left with a neighbour, left on the front porch or even change the address.
- What about heavy orders?
- Orders of 250kg+ are delivered in boxes on a pallet by a national pallet carrier. If you need a tail‐lift let us know and we’ll arrange a suitable vehicle at no extra cost. With heavy orders you need to assess whether the delivery address is suitable – is there room for it to be delivered? Call us if you’re unsure.
- How is my item packed?
- In secure double‐walled boxes.
- My order hasn’t arrived. Who should I call?
- When your order is dispatched, you’ll get a tracking number so you can track it on Interlink’s website. If you have any problems, you can call Interlink or us.
- Our paper at a glance
90 – 115gsm paper
90 – 115gsm paper is lightweight and good if you’re on a tight budget or sending your prints through the post (as the paper is lighter, postage will be less).
Most magazine pages are printed within this range. Letterheads tend to be printed around 115gsm.Use it for: flyers newsletters letterheads
130 ‐ 170gsm paper
130 ‐ 170gsm paper is our most popular range. At 130gsm you no longer get ‘show through’ – where you see print from the other side of the page.
This range can be used for self‐cover brochures or magazines, as the paper is strong enough to support the stitching.Use it for: brochures magazines
250 ‐ 350gsm paper
250 ‐ 350gsm paper is thick and has a more premium feel. It’s perfect for covers, certificates and makes premium flyers and leaflets.
Paper in this range can be laminated, but it can only be folded if it’s scored first.Use it for: covers premium flyers
- Our paper finishes
UncoatedThis is a popular choice and great if you need to write or print on it. It works very well with black ink, but we’d recommend choosing coated paper if you’re printing in colour. It’s now being used a lot by luxury companies as they like the more ‘natural’ look and feel. Use it for: Certificates letterheads
This finish creates a smooth, flat surface which can improve colour and definition. Choose from Silk or Glossy.
- Silk has a satin finish with a slight sheen, and colours appear vibrant and well defined. Text is easier to read on Silk, so it’s a good choice if your prints feature a lot of copy. Use it for: Everything. Silk is a great all‐rounder.
- Glossy has a smooth, high‐shine finish and works very well with photography and imagery based projects. Use it for: Photography image‐focused prints
LaminationLamination gives a different finish to prints, and makes them more durable too. Choose either Gloss (high‐shine) or Matt (less reflective) finishes. Use it for: Front covers of booklets of catalogues of magazines posters that need a longer shelf life
- How do I order a reprint?
- If you open an account, all your previous orders will be saved, so you can reorder. If you placed an order but didn’t open an account, just contact us with the order number and we’ll find the file. Note that prices may have changed since your last order.
- How do I make a complaint?
Just contact us and we’ll do our very best to resolve the problem:
Phone: 020 3859 7071
Use the messaging remarks section in your order